When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that your iOS device is unlocked and on the Home screen.
- Make sure that you have the latest version of iTunes that works with your computer.
- Check that you have the latest software on your Mac or Windows PC.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer and iPhone, iPad, or iPod.
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
Load more results. Apple Footer Apple Support. Mar 27, 2016 Question: Q: ipod nano driver for windows 10. My iTunes will not recognize my iPod Nano. Yes it is an older 32 pin connector. Yes, I have Windows 10. Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support. Then, download and reinstall the latest version of iTunes.
For more help, follow the steps below for your Mac or Windows PC.
* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.
If you use a Mac
- Connect your iOS device and make sure that it's unlocked and on the Home screen.
- On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
- From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. Then uninstall third-party security software. If you don't see your device or still need help, contact Apple Support.
If you use a Windows PC
The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
- To see which version of the iPod system software is installed on an iPod nano or iPod classic, choose Settings→General→About from the iPod nano Home screen or Settings→About from the iPod classic main menu. Next to the word Version is information that describes the software version installed.
- Apple iPod Nano (6th Gen) connecting to Windows 10 Pro 64-bit. I have an Apple iPod Nano (6th Generation, manufactured in 2011, Model MC525LL, Version 1.2 PC) When I plug it into a Windows 10 Pro 64-bit machine, File Explorer opens and iTunes does not see it. In Windows Device Manager, it is recognized as a “Portable Device” The driver Windows.
- Sep 23, 2019 Windows 10: Windows 10 won't recognize ipod nano as a device Discus and support Windows 10 won't recognize ipod nano as a device in Windows 10 Drivers and Hardware to solve the problem; Went thru iTunes support. Can't get windows to recognize my device 37302 Discussion in 'Windows 10 Drivers and Hardware' started by sher817, Jan 12, 2016.
- IPod Reset Utility 1.0.4 for Windows. Use iPod Reset Utility to restore the following iPod models back to their factory settings.
- Discus and support Windows 10 won't recognize ipod nano as a device in Windows 10 Drivers and Hardware to solve the problem; Went thru iTunes support. Can't get windows to recognize my device 37302 Discussion in ' Windows 10 Drivers and Hardware ' started by sher817, Jan 12, 2016.
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Click and hold (or right-click) the Start button, then choose Device Manager.
- Locate and expand the Portable Devices section.
- Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
- Select 'Search automatically for updated driver software.'
- After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
- Open iTunes.
If you downloaded iTunes from Apple
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and choose Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.
If your device still isn't recognized
Ipod Nano Operating System
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter
devmgmt.msc
, then click OK. Device Manager should open. - Locate and expand the Universal Serial Bus controllers section.
- Look for the Apple Mobile Device USB driver.
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
- Connect your device to your computer with a different USB cable.
- Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
If you see the Apple Mobile Device USB driver with an error symbol:
If you see , , or next to the Apple Mobile Device USB driver, follow these steps:
Ipod Nano Update Download
- Restart the Apple Mobile Device Service.
- Check for and resolve issues with third-party security software, then restart your computer.
- Try to install the
usbaapl64.inf
orusbaapl.inf
file again.
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