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1. . Cisco MCS-7845-H2 or MCS-7845-I2 Media Convergence Server, installed and connected to a Domain Name System (DNS) server and your network. Console able to access the Cisco MCS-7845-H2 Series Media Convergence Server. DVD that contains the CTMS Administration software application.
2. Cisco Unified Communications Solutions Ordering Guide User Connect Licensing for Cisco Unified Communications Manager 8.5(1), Cisco Unified Computing System (“UC on UCS”) Cisco 7800 Series Media Convergence Servers Cisco Emergency Responder 8.5 Cisco Unified Enterprise Attendant Console 8.0 Cisco Unified Business Attendant Console 8.0 Cisco Unified Department Attendant Console 8.0 Cisco.

1. Cisco 7800 User Manual
2. Cisco Mcs 7800 Series
3. Cisco Mcs 7800 Server
4. Cisco 7800 Phone Manual
5. Cisco Mcs 7800 Manual Pdf

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Cisco TelePresence Multipoint Switch

Release 1.1 Administration Guide

August 4, 2008

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Cisco TelePresence Multipoint Switch Release 1.1 Administration Guide

© 2008 Cisco Systems, Inc. All rights reserved.

Contents

Cisco TelePresence Multipoint Switch Release 1.1 Administration Guide

Contents

Cisco TelePresence Multipoint Switch Release 1.1 Administration Guide

Contents

Cisco TelePresence Multipoint Switch Release 1.1 Administration Guide

Preface

Initial Release: May 5, 2008, OL-12586-02

Last Revised: August 4, 2008

General Description

The Cisco TelePresence Multipoint Switch (CTMS) is designed to support multipoint (multi-location)Cisco TelePresence meetings for up to 48 table segments (48single-screensystems, 16three-screensystems, or a mix of both) in a single meeting.Table 1 summarizes some of the features of the CTMS:

Cisco TelePresence Multipoint Switch Release 1.1 Administration Guide

Preface

New in CTMS Release 1.1

New in CTMS Release 1.1

Increase in the Number of Supported Segments

CTMS Release 1.1 now supports up to 48 table segments (48 single-screensystems, 16three-screensystems, or a mix of both) in a single Cisco TelePresence conference.

Cisco TelePresence Interoperability With Legacy Video Conferencing Devices

Cisco TelePresence is based on open standards, including SIP, H.264. AAC-LDand G.711. With Cisco TelePresence System (CTS) Release 1.3 and CTMS Release 1.1, Cisco TelePresence now supports interoperability between Cisco TelePresence systems and traditional video conferencing/video telephony endpoints using the Cisco Unified Video Conferencing 3500 series MCU (CUVC).

System Requirements

•Cisco MCS-7845-H2orMCS-7845-I2Media Convergence Server

•Cisco TelePresence Manager, Release 1.3

•Cisco Unified Communications Manager (Unified CM), Release 6.0 or later

•Cisco TelePresence System software, Release 1.3

•CTS-1000and/orCTS-3000systems

CTMS Administration Guide Organization

The CTMS Administration Guide is organized into the following chapters:

•Chapter 1: “Using CTMS Administration Software”

This section provides information about the CTMS Administration software interface

•Chapter 2: “Configuring Cisco Unified Communications Manager for CTMS”

This section provides instructions on how to configure Cisco Unified Communications Manager (Unified CM) so that is supports CTMS functionality.

•Chapter 3: “Installing CTMS Administration Software”

This section describes how to install the CTMS administration software on the Cisco MCS-7800Series Media Convergence Server.

•Chapter 4: “Configuring CTMS Administration Software”

This section provides information about configuring the initial CTMS system settings.

•Chapter 5: “Managing Meetings”

This section describe how to set up and administer static and ad hoc meetings using CTMS Administration software.

•Chapter 6: “Monitoring CTMS System Processes”

This section describes how to monitor the CTMS system processes using the tools available in CTMS.

Cisco TelePresence Multipoint Switch Release 1.1 Administration Guide

Preface

Obtaining Documentation, Obtaining Support, and Security Guidelines

•Chapter 7: “Troubleshooting the CTMS System”

This section describes how to view and categorize system error messages and alerts, and how to filter and download log files.

•Chapter 8: “Interoperability with Legacy Video Conferencing Devices”

This section describes how to configure settings in Unified CM ,CTMS and Cisco Unified Video Conferencing MCUs (CUVC) to support Cisco TelePresence Interoperability.

•Appendix A: “Command Line Interface (CLI) Commands:

This section includes CLI commands that can be used to configure CTMS.

Obtaining Documentation, Obtaining Support, and Security

Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco TelePresence Multipoint Switch Release 1.1 Administration Guide

Preface

Obtaining Documentation, Obtaining Support, and Security Guidelines

Cisco TelePresence Multipoint Switch Release 1.1 Administration Guide

C H A P T E R 1

Using CTMS Administration Software

Initial Release: May 5, 2008, OL-12586-02

Last Revised: August 4, 2008

Contents

•Overview, page 1-9

•User Interface, page 1-10

•System Information, page 1-12

Overview

Administrators use the CTMS Administration software to configure, to maintain, to monitor and to troubleshoot multipoint switching. Administrative tasks include the following:

•Configuring system settings. These tasks include configuring general system settings, Cisco TelePresence Manager (CTS-Manager)settings, and access management settings (such as administrative roles), System settings tasks are described in “Chapter 4: Configuring CTMS Administration Software.”

•Managing meetings. These tasks include defining meeting templates, defining static and ad hoc meetings and managing active meetings, as well as being able to observe information about scheduled meetings. Meeting management tasks are described in “Chapter 5: Managing Meetings.”

•Monitoring the system. These tasks include restarting the system and monitoring a variety of system processes. System monitoring tasks are described in “Chapter 6: Monitoring CTMS System Processes.”

•Troubleshooting the system. These tasks include monitoring system errors and log files to determine the causes of system errors. Troubleshooting is described in “Chapter 7: Troubleshooting the CTMS System.”

Prior to configuring CTMS Administration software, you must configure Cisco Unified Communications Manager (Unified CM) to support multipoint switching. Unified CM for CTMS configuration tasks are described in “Chapter 2: Configuring Cisco Unified Communications Manager for CTMS.”

Installing CTMS Administration software is described in “Chapter 3: Installing CTMS Administration Software.”

Cisco TelePresence Multipoint Switch Release 1.1 Administration Guide

Chapter 1 Using CTMS Administration Software

User Interface

Administrative Roles

CTMS administration software recognizes three different administrative roles; access to task folders is dependent on defined administrative roles.

•Administrators: Administrators have the authority to perform all tasks associated with CTMS, including configuring system settings, managing multipoint meetings, maintaining, monitoring and troubleshooting CTMS. Administrators have access to all folders in CTMS Administration software.

•Meeting Scheduler: Meeting Schedulers have the authority to perform multipoint meeting management tasks, such as defining meeting templates, and setting up (and breaking down, as necessary) ad hoc, static and scheduled meetings. Meeting Schedulers have access to the Meeting Management folder in CTMS Administration software.

•Diagnostic Technicians: Diagnostic Technicians have the authority to perform CTMS monitoring and troubleshooting tasks. Diagnostic Technicians have access to the Troubleshooting and Monitoring folders in CTMS Administration software.

Administrative role configuration is described in “Chapter 4: Configuring CTMS Administration Software.”

User Interface

CTMS Administration software user interface is similar to the interface used in Cisco TelePresence System Administration software and Cisco TelePresence Manager software. The user interface is organized as follows:

•Header, page 1-11

•System Status, page 1-11

•Navigation Pane, page 1-12

•Content Area, page 1-12

Figure 1-1shows an example of the CTMS Administration software user interface.

Chapter 1 Using CTMS Administration Software

User Interface

Figure 1-1CTMS Administration Software User Interface

Header

The header at the top of all CTMS Administration windows lists the name of the software application and provides links for the following functions:

•Admin—Rollyour cursor over “Admin” to display the name of the user current logged in to CTM Administration.

•Logout—Clickto log out of the system.

•Help—Clickto display online help for using the CTMS Administration.

•About—Clickto display software version and licensing information.

System Status

System status is always in view in the lower left corner of the CTMS Administration window. The system status is updated every 60 seconds. Click the Refresh button in the upper right corner of the box to obtain an immediate update.

The system status box shows the following information:

•Active meetings: Shows the number of meetings currently in progress.

•Errors: Shows the total number of system errors that are defined as either CRIT or ERROR. If the total number of system errors is 0, a green check is displayed. If the total number of system errors is more than 0, a red cross is displayed. System errors are described in “Chapter 7: Troubleshooting the CTMS System.”

Chapter 1 Using CTMS Administration Software

System Information

•Warnings: Shows the total number of system errors defined as WARN. If the total number of system errors is 0, a green check is displayed. If the total number of system errors is more than 0, a red cross is displayed. System warnings are described in “Chapter 7: Troubleshooting the CTMS System.”

•Status: Shows the current state of all system processes. If all system processes are in the RUNNING state, a green check is displayed. If one or more processes are in the STOPPED state, a red check is displayed. System processes are described in “Chapter 6: Monitoring CTMS System Processes.”

Navigation Pane

In the navigation pane at the left side of the CTMS Administration window, the System Configuration, Meeting Management, Troubleshooting, and Monitoring folders display lists of tasks associated with CTMS. Lists of tasks are also displayed in the content area of the window when you click any folder in the navigation pane. Click the task name or the arrows in the left panel, or click the highlighted name in the content area to navigate to tasks.

Content Area

The right frame is the content area. When you select a folder or a task from the navigation pane, the content associated with that item displays in the content area. The gray bar above the content area shows the navigational path so you can quickly identify where you are at any time.

System Information

Choose System Information from the Navigation Pane to view information about the

Cisco TelePresence Multipoint Switch. The information displayed under System Information is configured during CTMS software installation.

•SKU

•Hostname: Hostname of the CTMS.

•IP Address: IP address of the Cisco TelePresence Multipoint Switch.

•Hardware Model: Cisco MCS 7800 Series Media Convergence Server on which the Cisco TelePresence Multipoint Switch is running.

•Software Version: Version of CTMS Administration software currently installed.

C H A P T E R 2

Configuring Cisco Unified Communications

Manager for CTMS

Initial Release: May 5, 2008, OL-12586-02

Last Revised: August 4, 2008

Contents

•Overview, page 2-13

•Prerequisites, page 2-14

•Logging into the Unified CM Administration Application, page 2-14

•Creating a SIP Trunk Security Profile, page 2-14

•Creating a SIP Trunk, page 2-15

•Configuring a Route Pattern, page 2-16

•Configuring a Route Pattern, page 2-16

Overview

Before installing the CTMS Administration software on your Cisco MCS-7845Media Convergence Server, you need to perform the following configuration tasks in Cisco Unified Communications Manager (Unified CM):

•Create a SIP security profile. This security profile will be used on the SIP trunk between CTMS and Unified CM.

•Create a Session Initiation Protocol (SIP) trunk. The SIP trunk is used for communication between Unified CM and CTMS.

•Create route patterns. A route pattern comprises a string of digits (an address) and a set of associated digit manipulations that route calls to a route list or a gateway. Route patterns are used for routing conferences numbers to the CTMS.

Chapter 2 Configuring Cisco Unified Communications Manager for CTMS

Prerequisites

Prerequisites

Before starting the tasks in this chapter, make sure that the following conditions are met or that you understand the following information:

•Unified CM is running and using version 6.0 or later software.

•Cisco TelePresence System is running version 1.2.3 or later software. For interoperability with legacy video conferencing devices, Cisco TelePresence System must be running version 1.3 or later software.

For additional information about configuring Unified CM for Cisco TelePresence System, refer to the

Cisco Unified Communications Manager Installation Guide for the Cisco TelePresence System.

Logging into the Unified CM Administration Application

To log into the Unified CM Administration application:

Step 1 Open a web browser.

Step 2 Access a web browser that is supported by the Unified CM Administration application from any user PC in your network. In the address bar of the web browser, enter the following URL:

https://CUCM-server-name

where CUCM-server-nameis the name or IP address of the server.

Note You may need to specify the address of the server where Unified CM is installed. If your network uses DNS services, you can specify the hostname of the server. If your network does not use DNS services, you must specify the IP address of the server.

Step 3 Log in with your assigned administrative privileges.

Step 4 Select Cisco Unified Communications Manager Administrationin the Navigation field at the upper right corner of the page and click Goto return to the Cisco Unified Communications Manager Administration home page.

Creating a SIP Trunk Security Profile

To create a SIP trunk security profile:

Step 1 Click System. Under Security Profile, click SIP Trunk Security Profile.

Step 2 Click theAdd New button at the bottom of the page or click the+ sign at the top of the page.

Chapter 2 Configuring Cisco Unified Communications Manager for CTMS

Creating a SIP Trunk

Step 3 Enter the settings as indicated inTable 2-1to configure the SIP trunk security profile. Leave default settings for fields not included inTable 2-1.

.

Creating a SIP Trunk

To create a SIP trunk:

Step 1 ClickDevice. ClickTrunk.

Step 2 Click theAdd New button at the bottom or click the+ sign at the top of the Trunk Configuration page.

Step 3 SelectSIP Trunk from theTrunk Type pull-downmenu, then clickNext.

Step 4 Enter the settings as indicated inTable 2-2to configure the SIP trunk. Leave default settings for fields not included inTable 2-2.

.

Chapter 2 Configuring Cisco Unified Communications Manager for CTMS

Configuring a Route Pattern

Step 5 Click theSave button at the bottom of the page.

Configuring a Route Pattern

A route pattern allows a Unified CM-manageddevice to access another device by dialing its number. Such devices may include gateways, Cisco TelePresence Multipoint Switch (CTMS) systems, or Cisco Unified Video Conferencing (CUVC) MCUs. Each device requires its own unique route pattern.

To configure a route pattern:

Step 1 Click Call Routing. Under Route/Hunt, click Route Pattern.

Step 2 Click theAdd New button at the bottom or click the+ sign at the top of the Route Pattern Configuration page.

Step 3 Enter the settings as indicated inTable 2-3to configure the SIP trunk. Leave default settings for fields not included inTable 2-3.

.

C H A P T E R 3

Installing CTMS Administration Software

Initial Release: May 5, 2008, OL-12586-02

Last Revised: August 4, 2008

Contents

•Prerequisites, page 3-17

•Installing the CTMS Administration Software, page 3-18

Prerequisites

Before you install the Cisco TelePresence Multipoint Switch (CTMS) Administration software system files, you need the following equipment and information:

•Cisco TelePresence System (CTS)-1000Release and/orCTS-3000assembled and configured to support TelePresence conferencing. For more information, refer to the following guides:

–Cisco TelePresence System Release 1.3 Administrator's Guide

–Cisco TelePresence 3000 Assembly, Use & Care, and Field Replacement Unit Guide

–Cisco TelePresence 1000 Assembly, Use & Care, and Field Replacement Unit Guide

•Cisco MCS-7845-H2orMCS-7845-I2Media Convergence Server, installed and connected to a Domain Name System (DNS) server and your network.

•Console able to access the Cisco MCS-7845-H2Series Media Convergence Server.

•DVD that contains the CTMS Administration software application.

•Cisco Unified Communications Manager (Unified CM) 6.0 or higher configured to support CTS Release 1.3 and integrated to work with CTMS, meaning that a SIP security profile, SIP trunk, and route pattern specific to CTMS have been created. For more information about Unified CM for CTS configuration, refer to Cisco Unified Communications Manager Installation Guide for the Cisco TelePresence System.

Chapter 3 Installing CTMS Administration Software

Installing the CTMS Administration Software

Installing the CTMS Administration Software

To install the CTMS Administration software application:

Step 1 Insert the CTMS Administration software application DVD into the appropriate drive in the CiscoMCS-7800Series Media Convergence Server and boot up the host.

Step 2 Media Check: The system asks if you wish to perform a media check on the inserted DVD. SelectYes orNo and press the Enter key. If you selectNo, the system bypasses the media check. If you selectYes, the system performs a checksum to make sure that the media on the DVD is intact. When the checksum has successfully completed, selectOkay and press the Enter key.

Note If the checksum fails, it could be because of a problem with either the DVD or the DVD drive. The DVD or the DVD drive could need cleaning; the DVD data could be corrupted; or the software image you are trying to load could be the wrong image.

Step 3 Hard Drive Check: The system then checks the status of the hard drives in the server. When cued to update BIOS, press the Enter key to continue.

Step 4 Platform Installation Wizard: SelectProceed and press the Enter key to continue.

Step 5 Automatic Negotiation of Ethernet NIC Speed and Duplex: Select Yes and press the Enter key to continue.

Step 6 DHCP: Cisco Systems recommends that you use a static IP address instead of DHCP. SelectNo to define a specific static IP address and press the Enter key. Enter the following information:

•Hostname: Hostname of the CTMS server

•IP Address: IP address of the CTMS server

•IP Mask: Subnet mask for the CTMS server IP address

•Gateway Address: IP address for the gateway to the CTMS server Select Okay and press the Enter key to continue.

Step 7 DNS Client: SelectYes and press the Enter key. Enter the following information:

•Primary DNS: IP address of the primary DNS server

•Secondary DNS: IP address of the secondary DNS server

•Domain: Domain name for your company

Select Okay and press the Enter key to continue.

Step 8 Platform Administrator Username and Password: Enter the following information:

•Administration ID

•Password

•Confirm Password

Select Okay and press the Enter key to continue.

Step 9 Certificate Information: Enter the following information:

•Organization

•Unit

•Location

Chapter 3 Installing CTMS Administration Software

Installing the CTMS Administration Software

•State

•Country

Select Okay and press the Enter key to continue.

Step 10 Network Time Protocol (NTP) Client Information: Enter the following information:

•NTP Server 1: IP address of the primary NTP server

•NTP Server 2: IP address of the secondary NTP server

•NTP Server 3 through 5: IP addresses of additional NTP servers Select Okay and press the Enter key to continue.

Note The NTP servers identified must be the same for CTMS, CTS and CTM. It is recommended that you provide at least three NTP servers.

Step 11 Platform Configuration Confirmation: SelectOkay to continue with installation. selectBack to go to previous screens in the installation procedure, orCancel to abort the installation. When you have made your selection, press the Enter key. If you selectOkay, platform and application installation takes approximately 30 to 45 minutes. During installation, allow the default selection for the custom kernal to proceed.

Step 12 After the CTMS Administration software application files have been installed, the system automatically reboots. The system then performs a check of the network connectivity and setup. If the system determines that any of the information you entered during the preceding steps is incorrect, a message is displayed on the console, giving the you the following options:

•Retry: Select this option (and press the Enter key) to retry the installation procedure.

•Review: Select this option (and press the Enter key) if you need to change any of the data you entered during the preceding installation steps. If you select this option, navigate to the appropriate installation data entry screen, re-enterthe data, and then proceed to thePlatform Configuration screen tore-initiateinstallation.

•Halt: Select this option (and press the Enter key) if you need to abort installation.

•Ignore: Select this option (and press the Enter key) to ignore the system warning.

Step 13 After the network connectivity and setup check, the system reboots again. Following this reboot, the CTMS Administration softwarelog-onscreen is displayed. Enter your username and password to continue with CTMS Administration software configuration.

Chapter 3 Installing CTMS Administration Software

Installing the CTMS Administration Software

C H A P T E R 4

Configuring CTMS Administration Software

Revised: June 6, 2008, OL-12586-02

Last Revised: August 4, 2008

Contents

•Overview, page 4-21

•System Settings, page 4-22

–Editing IP Settings, page 4-22

–Editing Access Settings, page 4-23

–Configuring and Editing QoS Settings, page 4-24

–Configuring and Editing Resource Management, page 4-28

•Cisco Unified Communications Manager Settings, page 4-32

–Configuring and Editing Unified CM Settings, page 4-33

–Configuring and Editing SIP Profile Settings, page 4-33

•Configuring and Editing Cisco TelePresence Manager Settings, page 4-35

•Configuring and Editing Access Management, page 4-36

•Upgrading Software Version, page 4-40

•Interface Failover, page 4-41

Overview

The following sections describe the System Configuration parameters for the Cisco TelePresence Multipoint Switch (CTMS). System Configuration is divided into the following areas:

•System Settings, page 4-22

•Cisco Unified Communications Manager Settings, page 4-32

•Configuring and Editing Cisco TelePresence Manager Settings, page 4-35

•Configuring and Editing Access Management, page 4-36

Chapter 4 Configuring CTMS Administration Software

System Settings

System Settings

System Settings are initially configured during Cisco TelePresence Multipoint Switch (CTMS) Administration software set up. Use the System Settings to make changes to these initial settings. System Settings consists of four configuration areas:

•Editing IP Settings, page 4-22

•Editing Access Settings, page 4-23

•Configuring and Editing QoS Settings, page 4-24

•Configuring and Editing Resource Management, page 4-28

Editing IP Settings

Figure 4-1shows the IP Settings screen.

To edit IP settings:

Step 1 ClickSystem Settings under theSystem Configuration folder in the Navigation Pane.

Step 2 Click theIP Settings tab. IP Settings screen displays a table providing the IP Settings fields. Most of the settings displayed on the IP Settings screen are configured during initial installation of the CTMS Administration software. Only three fields can be configured on this screen:

•IP Address

•Subnet Mask

•Default Gateway

Edit settings (as needed) as described in Table 4-1

Chapter 4 Configuring CTMS Administration Software

System Settings

•To register new or modified settings, click Apply.

•To restore the original settings, click Reset.

Editing Access Settings

Figure 4-2shows the Access Settings screen.

Chapter 4 Configuring CTMS Administration Software

System Settings

•To register new or modified settings, click Apply.

•To restore the original settings, click Reset.

Configuring and Editing QoS Settings

Figure 4-3shows the QoS Settings screen.

Chapter 4 Configuring CTMS Administration Software

System Settings

To configure or edit QoS settings:

Step 1 ClickSystem Settings under theSystem Configuration folder in the Navigation Pane to open the

System Settings window.

Step 2 Click theQoS Settings tab. QoS Settings displays a table providing the QoS Settings configuration fields.

Enter or edit settings (as needed) as described in Table 4-3

Chapter 4 Configuring CTMS Administration Software

System Settings

The default value for this field is CS4 (precedence 4) (100000). It is recommended that you use the default value for this field.

Chapter 4 Configuring CTMS Administration Software

System Settings

The default value for this field is CS3 (precedence 3) (011000). It is recommended that you use the default value for this field.

•To register new or modified settings, click Apply.

•To restore the original settings, click Reset.

Note We recommend that you use the same Quality settings for CTSM that you have configured in Cisco Unified Communications Manager for Cisco TelePresence Systems endpoints.

Chapter 4 Configuring CTMS Administration Software

System Settings

Configuring and Editing Resource Management

Figure 4-4shows the Resource Management Settings screen.

Figure 4-4Resource Management Settings

To configure or edit Resource Management settings:

Chapter 4 Configuring CTMS Administration Software

Note If you do not have Cisco TelePresence Manager installed, all table segments must be ad hoc.

•To register new or modified settings, click Apply.

•To restore the original settings, click Reset.

Configuring and Editing SNMP Settings

The Simple Network Management Protocol (SNMP) is an application layer protocol that facilitates the exchange of management information between network devices; it enables network administrators to manage network performance, find and solve network problems, and plan for network growth by analyzing information gathered using MIBs.

With SNMP for CTMS, you first enable (or disable) SNMP; when you enable SNMP, you turn on the SNMP daemon so CTMS is registered with SNMP (so that SNMP can begin monitoring CTMS and gathering data). You can also designate a particular server where SNMP trap messages are gathered and stored. Both of these configuration steps require separate username and password authentication.

By default, SNMP service is disabled. Once SNMP is enabled, the following default SNMP settings are also enabled:

• One SNMP username set to “admin”. This name cannot be changed.

Chapter 4 Configuring CTMS Administration Software

System Settings

•SNMP service password set to “snmppassword”. The password should be changed.

•No trap receiver configured. Use the Trap Receiver Configuration fields in this window to configure a trap receiver. The fields collect trap receiver username, password, authentication algorithm, hostname or IP address, and port.

Figure 4-5shows the SNMP Settings screen.

Chapter 4 Configuring CTMS Administration Software

System Settings

•To register new or modified settings, click Apply.

•To restore the original settings, click Reset.

Restarting CTMS

Figure 4-6shows the Restart CTMS screen.

Figure 4-6Restart CTMS Settings

To restart CTMS or to shutdown CTSM:

Step 1 ClickSystem Settings under theSystem Configuration folder in the Navigation Pane.

Step 2 Click theRestart CTMS tab.

Step 3 ClickRestart torestart—meaningshutdown and thenreboot—CTMS.

Chapter 4 Configuring CTMS Administration Software

Importing and Exporting Files

Step 4 ClickShutdown to completely shutdown CTMS.

Importing and Exporting Files

Import/Export Files enables you to reuse previously defined user and configuration files (such as meeting templates) when upgrading to a new version of CTMS Administration Software. To reuse previously defined user and configuration files, you must first export the files to a secure location, upgrade to the new version of CTMS Administration software, and then import the files.

Figure 4-7shows the Restart CTMS screen.

Figure 4-7Import/Export Files Settings

To import or export files:

Step 1 ClickImport/Export Files under theSystem Configuration folder in the Navigation Pane.

Step 2 ClickExport Files to import defined user and configuration files. ClickBrowse to select the exported user and configuration files, then clickInstall Config Files to unzip and install the files.

Step 3 ClickImport Files to import defined user and configuration files. ClickBrowse to select the exported user and configuration files, then clickInstall Config Files to unzip and install the files.

Cisco Unified Communications Manager Settings

Cisco Unified Communications Manager Settings (Unified CM) consists of two configuration areas:

•Configuring and Editing Unified CM Settings, page 4-33

•Configuring and Editing SIP Profile Settings, page 4-33

Chapter 4 Configuring CTMS Administration Software

Cisco Unified Communications Manager Settings

Configuring and Editing Unified CM Settings

Figure 4-8shows the Unified CM Settings screen.

Figure 4-8Unified CM Settings

To configure or edit Unified CM settings:

Step 1 ClickUnified CM Settings under theSystem Configuration folder in the Navigation Pane.

Step 2 Click theUnified CM Settings tab. Unified CM Settings displays a table providing the Unified CM Settings configuration fields. Enter settings (as needed) as described inTable 4-6

Table 4-6Unified CM Settings

Unified CM 1 through 5 Hostnames or IP address(es) of the Cisco Unified Communications Manager (Unified CM) server.

•To register new or modified settings, click Apply.

•To restore the original settings, click Reset.

Configuring and Editing SIP Profile Settings

Figure 4-9shows the SIP Profile Settings screen.

Chapter 4 Configuring CTMS Administration Software

Cisco Unified Communications Manager Settings

Figure 4-9SIP Profile Settings

To configure or edit SIP Profile settings:

Step 1 ClickUnified CM Settings under theSystem Configuration folder in the Navigation Pane to open the

Unified CM Settings window.

Step 2 Click theSIP Profile Settings tab. SIP Profile Settings displays a table providing the SIP Profile Settings configuration fields.

Enter or edit settings (as needed) as described in Table 4-7

Table 4-7SIP Profile Settings

Chapter 4 Configuring CTMS Administration Software

•To register new or modified settings, click Apply.

•To restore the original settings, click Reset.

Configuring and Editing Cisco TelePresence Manager Settings

These setting are used to register CTMS with Cisco TelePresence Manager (CTS-Man)for scheduled meetings.

Figure 4-10shows the Cisco TelePresence Manager Settings screen.

Figure 4-10Cisco TelePresence Manager Settings

To configure or edit CTS-Managersettings:

Step 1 ClickCTM Settings under theSystem Configuration folder in the Navigation Pane to open theCTM Settings window.

Step 2 CTM Settings displays a table providing the Cisco TelePresence Manager Settings configuration fields. Enter or edit settings (as needed) as described inTable 4-8

Chapter 4 Configuring CTMS Administration Software

Configuring and Editing Access Management

•To register new or modified settings, click Apply.

•To restore the original settings, click Reset.

Configuring and Editing Access Management

CTMS administration software recognizes three different administrative roles; access to task folders is dependent on defined administrative roles. So, administrative roles are considered a form of access management and are defined using Access Management settings.

Figure 4-11shows the Access Management screen.

Chapter 4 Configuring CTMS Administration Software

Configuring and Editing Access Management

Figure 4-11Access Management

To configure or edit Access Management settings:

Step 1 ClickAccess Management under theSystem Configuration folder in the Navigation Pane to open the

Access Management window.

Step 2 Access Management initially displays a table providing the following information aboutalready-definedusers as described inTable 4-9.

Table 4-9Access Management Table Field Descriptions

•To delete one of the defined administrators, click the radio button to the left of the table entry, and then click Delete.

Chapter 4 Configuring CTMS Administration Software

Configuring and Editing Access Management

•To edit one of the defined administrators, click the radio button to the left of the table entry, and then click Edit.

•To define a new administrator, click New,

Step 3 When you clickNew from the Access Management screen, CTMS Administration software takes you to the New User Settings table as shown inFigure 4-12.

Figure 4-12New User Settings

Chapter 4 Configuring CTMS Administration Software

Configuring and Editing Access Management

•To register new settings, click Save.

•To close this window without applying settings, click Close.

Chapter 4 Configuring CTMS Administration Software

Upgrading Software Version

Upgrading Software Version

There are also two functions to assist you in maintaining the system software, as follows:

•Switch Version: The hard drive on the server on which CTMS is installed is partitioned into two areas. Each area can contain a system image. Switch Version allows you to switch the location of two stored versions of the system software.

•Upgrade Software: CTMS provides a patch file for upgrading system software. The Cisco-suppliedpatch file can be stored on aCD-ROMor a Secure FTP (SFTP) host network. A wizard displays dialog boxes to prompt you through the process.

Figure 4-13shows the Software Upgrade screen.

Figure 4-13System Upgrade Screen

To switch software versions:

• Click the Switch Version button.

The system will swap the software versions and reboot. Screens will describe activity.

The active partition in the server hard drive contains the active system image. The software versions that are loaded will be displayed in the Active Version and Inactive Version fields.

To upgrade software:

Step 1 To start the software upgrade process, click the Upgrade Software button.

The Source Selection dialog box appears.

If you need to stop the software installation, click the Cancel button when the button is active.

Step 2 Click theCD-ROMor Network radio button to choose the location of the patch file.

If you chose CD-ROM,click Next to go to the File Selection window.

If you chose Network, provide the hostname, login username, password, and the path to the patch file. By default, port 22 is used to access the server; supply the correct port number, if required. Click Next to go to the File Selection window.

Step 3 At the File Selection window, choose the file to load by clicking its radio button. Then click Next.

Chapter 4 Configuring CTMS Administration Software

Interface Failover

Step 4 The Patch File Preparation window appears. Watch this window to monitor the progress of the file download. Buttons will be inactive until the patch file is loaded.

Once the file is loaded, the window displays a Confirmation message.

The software wizard displays the software versions that are installed and provides active Yes and No radio buttons so you can choose to switch the newly loaded software to the active partition.

Step 5 Click Yes or No to make your choice. Then click Next to finish the software upgrade task.

The install wizard displays a dialog window that logs the progress of the update.

Step 6 When the log indicates that the files have been switched, click Finish to complete this task.

Interface Failover

Interface failover provides a backup mechanism for Ethernet adapters. When enabled, the secondary adapter handles all network traffic if the primary adapter or its connection fails.

To enable interface failover:

Step 1 Make sure that the primary Ethernet adapter (Ethernet interface 0) is connected to the network and that its static IP address and gateway parameters were correctly configured during system installation.

Step 2 Connect the secondary Ethernet cable (Ethernet interface 1) to a network switch. The connection port can be on the same switch as Ethernet interface 0 or on a different switch but both Ethernet interface 0 and Ethernet interface 1 must be on the same gateway.

Step 3 From theInterface Failover window, click theEnable button, then clickApply.

Note If theEnable button is grayed out, check your network connection.

To disable interface failover:

Step 1 With no active meetings in progress, click theDisable button.

Step 2 ClickApply. Your network adapters will be configured and restarted and the interface failover disabled.

Chapter 4 Configuring CTMS Administration Software

Interface Failover

C H A P T E R 5

Managing Meetings

Initial Release: May 5, 2008, OL-12586-02

Last Revised: August 4, 2008

Contents

•Overview, page 5-43

•Defining and Editing Default Settings, page 5-43

•Creating and Editing Static Meetings, page 5-45

•Ad Hoc Meetings, page 5-49

–Creating and Editing Ad Hoc Meetings, page 5-49

–Creating and Editing Meeting Templates, page 5-51

•Viewing Scheduled Meetings, page 5-54

•Viewing and Editing Active Meetings, page 5-55

Overview

This chapter describes how to set up and administer static (reservationless) and ad hoc meetings using the CTMS Administration software.

Defining and Editing Default Settings

Default settings are those that the CTMS Administration software automatically assigns to meeting profiles unless you configure specific settings for ad hoc and static meetings.

Figure 5-1shows the Default Settings screen.

Chapter 5 Managing Meetings

Defining and Editing Default Settings

To define default settings:

Step 1 ClickDefault Settings under theMeetings Management folder in the Navigation Pane.

Step 2 Default Settings displays a table providing the following configuration fields:

Chapter 5 Managing Meetings

Creating and Editing Static Meetings

•To register new or modified settings, click Apply.

•To restore the original settings, click Reset.

Creating and Editing Static Meetings

Static meetings are meetings that are permanently available after they have been configured. Each static meeting has its own associated meeting number; meetings attendees dial into that specific number when attending a static meeting. You can also add participants to a static meeting through the Active Meetings page.

Note Static meetings use ad hoc meeting resources.

Figure 5-2shows the Static Meetings screen.

Chapter 5 Managing Meetings

Creating and Editing Static Meetings

•To delete one of the defined static meetings, click the radio button to the left of the table entry, and then click Delete.

•To edit one of the defined static meetings, click the radio button to the left of the table entry, and then click Edit.

Chapter 5 Managing Meetings

Creating and Editing Static Meetings

• To define a new static meeting, clickNew.

Step 3 When you clickEdit orNew, CTMS Administration software takes you to the Static Meeting Settings table.Figure 5-3shows the New Static Meetings Settings screen.

Figure 5-3New Static Meetings Settings

Chapter 5 Managing Meetings

Creating and Editing Static Meetings

Chapter 5 Managing Meetings

• To register new or modified settings, clickApply.

• To restore the original settings, clickReset.

Ad Hoc Meetings

Ad Hoc meetings are impromptu meetings. Unlike static meetings (which, after they are defined, stay active indefinitely), Ad Hoc meetings begin when they are configured, and end when the last meeting room disconnects from the meeting, or when the administrator or conference-schedulerends the meeting. With Ad Hoc meetings, the CTMS dials meeting rooms invited to attend the meeting; after the start of a meeting, the administrator can add rooms through the Active Meetings page.

If you have meetings that regularly include a particular set of meeting rooms, you can create meeting templates; meeting templates are predefined groups of CTMS meeting room (end points).

Note Ad Hoc meeting do not support interoperability meetings in CTMS Release 1.1.

Ad Hoc Meeting configuration is divided into two separate tasks:

•Creating and Editing Ad Hoc Meetings, page 5-49

•Creating and Editing Meeting Templates, page 5-51

Creating and Editing Ad Hoc Meetings

Figure 5-4shows the Ad Hoc Meetings screen.

Chapter 5 Managing Meetings

Ad Hoc Meetings

Figure 5-4Ad Hoc Meetings

To create or edit an ad hoc meeting:

Step 1 ClickAd Hoc Meetings under theMeetings Management folder in the Navigation Pane to open theAd Hoc Meeting window.

Step 2 CTMS Administration software displays the New Ad Hoc Meeting Settings table. Enter settings as described inTable 5-4:

Chapter 5 Managing Meetings

•To register new or modified settings, click Apply.

•To restore the original settings, click Reset.

Creating and Editing Meeting Templates

The Meeting Template setting screen initially displays a table providing the following information about already defined meeting templates. Figure 5-5shows the Meeting Templates screen.

Chapter 5 Managing Meetings

Ad Hoc Meetings

Figure 5-5Meeting Templates

•To display a defined number of table rows, click the down arrow next to Rows per page. Click to highlight and select predetermined amounts.

•To delete one of the defined meeting templates, click the radio button to the left of the table entry, and then click Delete.

•To edit one of the defined meeting templates, click the radio button to the left of the table entry, and then click Edit.

•To define a new meeting template, click New.

Step 4 When you clickEdit orNew, CTMS Administration software displays the Meeting Templates Settings table. Enter settings as described inTable 5-6:

Chapter 5 Managing Meetings

Ad Hoc Meetings

•To register new or modified settings, click Apply.

•To restore the original settings, click Reset.

Chapter 5 Managing Meetings

Viewing Scheduled Meetings

Viewing Scheduled Meetings

Scheduled Meetings lists all of the meetings scheduled using CTS-Man.

Figure 5-6shows the Scheduled Meetings screen.

Figure 5-6Scheduled Meetings

To view information about scheduled meetings:

Step 1 ClickScheduled Meetings under theMeetings Management folder in the Navigation Pane to open the

Scheduled Meetings window.

Step 2 The Scheduled Meetings setting screen initially displays a table providing the following information about already scheduled meetings, as described inTable 5-7

Chapter 5 Managing Meetings

Viewing and Editing Active Meetings

•Click the radio button to the left of a table entry to select a specific scheduled meeting.

•Click Details to display additional information about the selected scheduled meeting.

•Click Refresh to refresh the Schedule Meetings table displayed.

•To display a defined number of table rows, click the down arrow next to Rows Per Page. Click to highlight and select predetermined amounts.

•If there are multiple pages listing log files, click the First,Previous,Next, orLast button to navigate to the desired page.

Viewing and Editing Active Meetings

Active Meetings is where you either view information about an active meeting, or edit meetings that are currently in progress. Figure 5-7shows the Active Meetings screen.

Figure 5-7Active Meetings Screen

To view or edit an active meeting:

Step 1 ClickActive Meetings under theMeetings Management folder in the Navigation Pane to open the

Active Meetings window.

Step 2 The Active Meetings setting screen displays a table listing all currently active meetings. Meetings are listed in the table by Meeting ID number.

•To display a defined number of table rows, click the down arrow next to Rows Per Page. Click to highlight and select predetermined amounts.

•If there are multiple pages, click the First,Previous,Next, orLast button to navigate to the desired page.

Chapter 5 Managing Meetings

Viewing and Editing Active Meetings

• ClickRefresh to refresh the Active Meetings table displayed.

Step 3 To use the filter at the top of the table to find a particular meeting, enter either the Meeting ID number or the Meeting Room number in the appropriate field and then clickFilter.

Step 4 Click the radio button to the left of a table entry to select a particular meeting. ClickEdit to display the Active Meetings setting table. Active Meeting management tasks (and information about active meetings) are described inTable 5-8

Chapter 5 Managing Meetings

Chapter 5 Managing Meetings

Viewing and Editing Active Meetings

•To register new or modified settings, click Save.

•To exit and return to the Active Meetings list, click Close.

C H A P T E R 6

Troubleshooting the CTMS System

Initial Release: May 5, 2008, OL-12586-02

Last Revised: August 4, 2008

Contents

•Overview, page 6-59

•Viewing CTMS Alarms and System Error Messages, page 6-60

•Configuring the Severity Level of System Error Messages, page 6-62

•Filtering the Log File Table Listings, page 6-63

•Downloading Log Files, page 6-64

•Troubleshooting Specific Issues, page 6-64

Overview

The Troubleshooting folder contains tools that enable you to do the following:

•View the latest CTMS alarms and system error messages

•Configure the severity level of system level error messages and alarms for specific process areas

•Filter the Log File table listings.

Figure 6-1shows the main Troubleshooting window,

Chapter 6 Troubleshooting the CTMS System

Viewing CTMS Alarms and System Error Messages

Figure 6-1Troubleshooting Window

Viewing CTMS Alarms and System Error Messages

You can view CTMS alarms, systems error and system warning messages in one of two ways:

•Click System Errors under theTroubleshooting folder in the Navigation Pane. You will see a list of all warning and error messages.

•From the System Status bar, click the icon forWarnings orErrors.

–If you click the icon for Warnings, you will see endpoint alert information. Warnings are issued every 20 seconds when an endpoint crosses its packet loss threshold. If congestion continues for more than 40 seconds, the endpoint will be dropped.

–If you click the icon for Errors, you will see endpoint drop information. Whenever an endpoint drops from high packet loss, an error is issued with the error code “CONGESTION.”

Whether you select System Errors under Troubleshooting, or click Error or Warning icons, messages are displayed in the following tabular format as shown in Figure 6-2.

Chapter 6 Troubleshooting the CTMS System

Viewing CTMS Alarms and System Error Messages

Figure 6-2System Errors Screen

Chapter 6 Troubleshooting the CTMS System

Configuring the Severity Level of System Error Messages

•To display a defined number of table rows, click the down arrow next to Rows Per Page. Click to highlight and select predetermined amounts.

•If there are multiple pages listing log files, click the First,<Previous,Next>, orLast button to navigate to the desired page.

•To delete one of the error messages, click the radio button to the left of the table entry, and then click

Clear.

•To delete all error messages displayed, click Clear All.

Configuring the Severity Level of System Error Messages

To configure the severity level of system level error messages and alarms for specific process areas:

Step 1 ClickLog Files under theTroubleshooting folder in the Navigation Pane to open theLog Files window.Figure 6-3shows the Log File Screen.

Step 2 At the top of the Log Files screen, there is a table listing the following CTMS system processes:

•CCS

•Conference Manager

•Execution Manager

•Media Processor

•Switching

To the left of each process is a drop-downlist, listing the following severity levels:

• OFF

Chapter 6 Troubleshooting the CTMS System

Filtering the Log File Table Listings

•CRIT

•ERROR

•WARN

•INFO

•DEBUG

•DEBUG2

•DEBUG3

Click the down arrow to display the drop-downlist of defined levels of severity, and then click to highlight and select a specific severity level for all error messages and alarms associated a particular CTMS system process.

Note Log levels create varying amounts of data; for example, DEBUG creates more log entries than CRIT. Because verbose logs can impact system performance, use verbose logs only to track a problem.

Filtering the Log File Table Listings

To filter the log files displayed in the Log File Table:

Step 1 ClickLog Files under theTroubleshooting folder in the Navigation Pane to open theLog Files window.

Step 2 At the middle of the Log Files screen, click the down arrow to the right ofProcesses to display a list of CTMS process areas, then click to highlight and select a specific process area on which to filter log files. Choices are:

•All

•CCS

•Conference Manager

•Execution Manager

•Media Processor

•Switching

•SIP

•Web-UI

•CDR Logs

•Core

•Alarm Logs

Step 3 Click theFilter button to display the logs files associated with the selected process area in the Log Files table.

Chapter 6 Troubleshooting the CTMS System

Downloading Log Files

Downloading Log Files

To download log files from the Log File table:

Step 3 To display a defined number of table rows, click the down arrow next toRows per Page. Click to highlight and select predetermined amounts. If there are multiple pages listing log files, click theFirst,Previous,Next, orLast button to navigate to the desired page.

Step 4 Click the filename of a log file to download that file. Click theDownload All button to download all log files listed.

Troubleshooting Specific Issues

Table 6-3describes some specific problems and possible solutions.

Chapter 6 Troubleshooting the CTMS System

Troubleshooting Specific Issues

Chapter 6 Troubleshooting the CTMS System

Troubleshooting Specific Issues

C H A P T E R 7

Monitoring CTMS System Processes

Initial Release: May 5, 2008, OL-12586-02

Last Revised: August 4, 2008

Contents

•Overview, page 7-67

•Monitoring System Status, page 7-68

•Monitoring and Restarting System Processes, page 7-69

•Viewing Call Statistics, page 7-70

•Room Testing, page 7-72

Overview

The Monitor folder contains tools that enable you to monitor the overall CTMS system state and the running state of individual processes. Figure 7-1shows the initial Monitoring window.

Figure 7-1Monitoring Window

Chapter 7 Monitoring CTMS System Processes

Monitoring System Status

Monitoring System Status

To view the status of CTMS system processes:

Step 1 ClickSystem Status under theMonitoring folder in the Navigation Pane to open theSystem Status window.Figure 7-2shows the System Status screen.

Step 2 System Status shows snapshots of the following CTMS system processes:

•Active CPU Load Percentage

•Active CPU Load Average Value

•Traffic Analysis for <interface>

•Packet Discards for <interface>

•Free Memory

•Free Swap + Real Memory

•Root Disk / Usage %

•Open TCP Connections

Click each snapshot to reveal daily, weekly, monthly and yearly averages.

Chapter 7 Monitoring CTMS System Processes

Monitoring and Restarting System Processes

Monitoring and Restarting System Processes

Process Status lists all processes currently running; the information on this page automatically refreshes every 10 seconds.

To monitor or restart system processes:

Step 1 ClickProcess Status under theMonitoring folder in the Navigation Pane to open theProcess Status window.Figure 7-3shows the Process Status screen.

Figure 7-3Process Status Screen

Step 2 The Process Status screen initially displays a table providing the following information:

Step 3 To display a defined number of table rows, click the down arrow next to “Rows per page.” Click to highlight and select predetermined amounts. If there are multiple pages listing log files, click theFirst,Previous,Next, orLast button to navigate to the desired page.

Step 4 Click “Restart” to restart all of the processes.

Warning When you restart CTMS system processes, all active meetings are dropped. Check for active meetings before using this command.

Chapter 7 Monitoring CTMS System Processes

Viewing Call Statistics

Viewing Call Statistics

Use Call Statistics to view detailed RTP information about all call segments for active CTMS meetings.

To view call statistics:

Step 1 ClickCall Status under theMonitoring folder in the Navigation Pane to open theCall Statistics window.Figure 7-4shows the Call Statistics screen.

Figure 7-4Call Statistics Screen

Step 2 The initial Call Statistics screen displays a table providing the following information, listing all currently active meetings by ID numbers:

Step 3 To use the filter at the top of the table to find a particular meeting, enter either the Meeting ID number or the Room number in the appropriate field and then press “Filter.”

Chapter 7 Monitoring CTMS System Processes

Viewing Call Statistics

Step 4 To display a defined number of table rows, click the down arrow next to “Rows per page.” Click to highlight and select predetermined amounts. If there are multiple pages, click theFirst,Previous,Next, orLast button to navigate to the desired page.

Step 5 ClickRefresh to refresh the active meetings displayed.

Step 6 Click the radio button to the left of a table entry to select a particular meeting. ClickView Details to display an abbreviated view of RTP statistics for the selected meeting. To see all RTP call statistics details for a particular meeting, clickDetails from the abbreviated view.

Step 7 ClickView All Endpoint Details to display a subset of audio and video RTP statistics for all active meetings. To see all RTP call statistics details for all meeting, clickDetails from the abbreviated view.

Complete RTP statistic details include the following information for each CTMS call segment:

Audio Statistics

•SSRC (Receive)

•SSRC (Transmit)

•Max Jitter (Period)

•Max Jitter (Call)

•Mean Jitter (Period)

•Mean Jitter (Call)

•Jitter Standard Deviation (Period)

•Jitter Standard Deviation (Call)

•Jitter Spike (Period)

•Jitter Spike (Call)

•Jitter Spike Rate % (Period)

•Jitter Spike Rate % (Call)

•Total Packets (Receive)

•Total Packets (Transmit)

•Lost Packet Rate % (Receive)

•Lost Packet Rate (Transmit)

•Duplicate Packets

•Out of Order Packets

•Total Switching (Call)

•Max Switching (Period)

Video Statistics

•SSRC (Receive)

•SSRC (Transmit)

•Max Jitter (Period)

•Max Jitter (Call)

•Mean Jitter (Period)

•Mean Jitter (Call)

Chapter 7 Monitoring CTMS System Processes

Room Testing

•Jitter Standard Deviation (Period)

•Jitter Standard Deviation (Call)

•Jitter Spike (Period)

•Jitter Spike (Call)

•Jitter Spike Rate % (Period)

•Jitter Spike Rate % (Call)

•Total Packets (Receive)

•Total Packets (Transmit)

•Lost Packet Rate % (Receive)

•Lost Packet Rate (Transmit)

•Duplicate Packets

•Out of Order Packets

•Total Switching (Call)

•Max Switching (Period)

•Feedback Packets Dropped

•Total NAKs

•Max Frame Window (Period)

•Max Frame Window (Call)

•Frame Window Spikes (Period)

•Frame Window Spikes (Call)

•Frame Window Spike Rate % (Period)

•Frame Window Spike Rate % (Call)

•IDR Packets (Received)

•IDR Packets (Transmit)

Room Testing

Use Room Testing to perform loopback or force switch testing.

To perform loopback or force switch testing:

Step 1 ClickRoom Testing under theMonitoring folder in the Navigation Pane to open theRoom Testing window.Figure 7-5shows the Room Testing screen.

Chapter 7 Monitoring CTMS System Processes

Room Testing

Figure 7-5Room Testing Screen

Step 2 The initial Room Testing screen displays a table providing the following information, listing all currently active meetings by ID numbers:

Step 3 To use the filter at the top of the table to find a particular meeting, enter either the Meeting ID number or the Room number in the appropriate field and then press “Filter.”

Step 4 To display a defined number of table rows, click the down arrow next to “Rows per page.” Click to highlight and select predetermined amounts. If there are multiple pages, click theFirst,Previous,Next, orLast button to navigate to the desired page.

Step 5 Click “Refresh” to refresh the active meetings displayed.

Step 6 Click the radio button to the left of a table entry to select a particular meeting. Click “Details” to display the Room Testing screen for the rooms in that meeting.

a.Click “Loopback” to display the transmitted camera image (image is looped-backso that attendees see themselves) in each of the rooms for the selected meeting.

Chapter 7 Monitoring CTMS System Processes

Room Testing

b.Click “Force Switch” to force site switching between all of the rooms in the selected meeting.

c.Click “Close” to return to the Room Testing active meeting listing screen.

C H A P T E R 8

Interoperability with Legacy Video Conferencing Devices

Initial Release: May 5, 2008, OL-12586-02

Last Revised: August 4, 2008

Contents

•Overview, page 8-75

–How Cisco TelePresence Interoperability Works, page 8-75

–Benefits, page 8-77

–Caveats, page 8-77

•Prerequisites, page 8-78

•Configuring Cisco TelePresence Interoperability, page 8-79

–Configuring Unified CM for Cisco TelePresence Interoperability, page 8-79

–Configuring CUVC for Cisco TelePresence Interoperability, page 8-81

–Configuring CTMS for Cisco TelePresence Interoperability, page 8-85

Overview

Cisco TelePresence is based on open standards, including SIP, H.264 and G.711. With Cisco TelePresence System (CTS) Release 1.3 and CTMS Release 1.1, Cisco TelePresence now supports interoperability between Cisco TelePresence systems and standard definition video conferencing/video telephony using the Cisco Unified Video Conferencing 3500 series MCU (CUVC).

How Cisco TelePresence Interoperability Works

As shown in Figure 8-1,CTS endpoints send a copy of their audio in G.711 format to the CTMS server. CTMS then determines which CTS segment is emitting the most dominant audio and requests that segment to send a copy of that segment’s video in Common Intermediate Format (CIF) resolution. CTMS

Chapter 8 Interoperability with Legacy Video Conferencing Devices

Overview

mixes the G.711 channels for all CTS endpoints into a single G.711 audio and switches CIF and G.711 to CUVC. As the dominant audio segment changes throughout the meeting, CTMS switches the CIF video stream accordingly. Audio-onlyparticipants on the CUVC side can join directly into the CUVC.

Figure 8-1Cisco TelePresence Interoperability: From CTS/CTMS to CUVC

H.264 1080p

H.264 CIF

AAC-LD

G.711

Any video format CUVC supportsAny audio format CUVC supports

H.323 or H.320 Videoconferencing

IP

As shown in Figure 8-2,audio and video coming from CUVC to CTMS is switched to all CTS endpoints when the audio coming from CUVC is deemed to be the most dominant segment. The CIF image from CUVC is presented on the left screen of eachCTS-3000surrounded by black borders. With theCTS-1000,the CIF image is displayed when CTMS senses that the CUVC participant is the active speaker. The incoming 352x288 CIF image is stretched to 4CIF when displayed on either theCTS-1000or CTS3000high-definitionplasma screen.

Note If you wish to see more than one CUVC participant displayed at one time, you can customize the CUVC MCU layout configuration to display up to 16 CUVC participants. We recommend the 1x1 layout for consistency with the Telepresence experience.

Chapter 8 Interoperability with Legacy Video Conferencing Devices

Overview

Figure 8-2Cisco TelePresence Interoperability: From CUVC to CTS/CTMS

IP

Video Telephony

H.264 1080p

H.264 CIF

AAC-LD

G.711

Any video format CUVC supports

Any audio format CUVC supports

Benefits

Cisco TelePresence Interoperability maintains the immersive experience for Cisco TelePresence meeting participants. It also provides standards-basedinteroperability with minimal additional hardware (CUVC 3500 Series MCU) requirements. CTS and CTMS software upgrades are available at no charge.

Caveats

•Cisco TelePresence Interoperability increases the required amount of bandwidth to and from each CTS by an additional 704 kbps to transmit and receive the CIF and 64 kbps to transmit and receive G.711 streams.

•The interoperability segment is limited to CIF resolution video at 768 kbps and G.711 audio in CTMS Release 1.1.

•CUVC is the only supported MCU in this release. CUVC requires software version 5.5.0.0.54 or later.

Chapter 8 Interoperability with Legacy Video Conferencing Devices

Prerequisites

•CUVC participants will not experience the spatial audio generated by CTS. CUVC participants hear all Cisco TelePresence participants mixed together in G.711.

•CUVC as an SCCP conference resource managed by Unified CM is not a supported option.The CUVC must be defined as a SIP trunk (and optionally an H.323 gateway) to Unified CM.

•CTS participants hear CUVC participants mixed together in G.711; audio will be heard from the same segment as that which is showing the CIF video.

•CTS and CUVC participants are not able to share slides or documents using H.239. Use another application for document sharing between CTS and CUVC, such as MeetingPlace or WebEx.

•Far End Camera Control (FECC) is not available to CTS participants during an interoperability call.

•Each interop conference uses one CTMS port and one CUVC port for each conference because each meeting utilizes a port for the cascade link. For example, CTMS normally can support 48 segments, and CUVC-3515-24can support up to 24 participants. During interop meetings, CTMS supports a maximum of 47 segments and CUVC supports a maximum of 23 participants.

•Encryption is not supported for CTMS, Release 1.1, including interoperability calls.

Prerequisites

Interoperability between traditional video conferencing devices and CTS requires three components:

•CTMS

•Cisco Unified Communications Manager (Unified CM)

•CUVC MCU

The software and hardware requirements for Cisco TelePresence Interoperability are as follows:

CUVC Software and Hardware Requirements

•CUVC MCU Release 5.5.0.0.54:MP or later

•CUVC EMP Release 5.5.2.0.2:EMP or later

For additional information about configuring CUVC, refer to the Configuration Guide for the Cisco Unified Videoconferencing 3545 MCU Release 5.5.

Unified CM Software Requirements

• Unified CM Software Release 6.0 or later

For additional information about configuring Unified CM for Cisco TelePresence System, refer to the

Cisco Unified Communications Manager Installation Guide for the Cisco TelePresence System.

For information about configuring Unified CM, refer to Cisco Unified Communications Manager Version 6.0 andCisco Unified Communications Manager Version 6.1.

CTS Endpoint Software Requirements

• CTS Software Release 1.3 or later

For more information about CTS Administration Software, refer to the Cisco TelePresence System Release 1.3 Administrator’s Guide.

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Configuring Cisco TelePresence Interoperability

To configure Cisco TelePresence Interoperability, you must complete the following configuration tasks:

•Configure Unified CM to support Cisco TelePresence Interoperability

•Configure CUVC to support Cisco TelePresence Interoperability

•Add at least one static meeting to CTMS with interoperability enabled

Configuring Unified CM for Cisco TelePresence Interoperability

To configure Unified CM for Cisco TelePresence Interoperability, you must create a SIP trunk security profile and a SIP trunk using the same configuration parameters as you would in defining a SIP trunk for CTMS. Then you must add a new route pattern in Unified CM that points to the CUVC. CTMS dials the CUVC using the number defined in the “CUVC number” field of the CTMS meeting definition when the first CTS participant joins the meeting.

Creating a SIP Trunk Security Profile

To create a SIP trunk security profile:

Note Use the same SIP Trunk Security Profile settings for the CTMS SIP trunk and the CUVC SIP trunk.

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Creating a SIP Trunk

To create a SIP trunk for CTMS calls to the CUVC:

Configuring a Route Pattern

A route pattern allows a Unified CM-manageddevice to access another device by dialing its number. Such devices may include gateways, Cisco TelePresence Multipoint Switch (CTMS) systems, or Cisco Unified Video Conferencing (CUVC) units. Each device requires its own unique route pattern.

To configure a route pattern:

Step 1 Click Call Routing. Under Route/Hunt, click Route Pattern.

Step 2 Click theAdd New button at the bottom or click the+ sign at the top of the Route Pattern Configuration page.

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Step 3 Enter the settings as indicated inTable 8-3to configure the SIP trunk. Leave default settings for fields not included inTable 8-3.

.

Configuring CUVC for Cisco TelePresence Interoperability

After basic CUVC configuration has been completed and the unit has been connected to the host network, you need to perform the following tasks to configure the CUVC for Cisco TelePresence Interoperability:

•Verify that the MCU and EMP are running the correct software version.

–Log into the CUVC Administration console and click the Media Processing tab.

–Verify that the MCU is running Version 5.5.0.0.54:MP.

–Verify that all EMPs are running Version 5.5.2.0.2:EMP.

•EMP resources must be available and the MCU service must be defined to use HD/SD Continuous Presence with a Max Call Rate of 768 kbps or greater. “HD Switch Mode” is not supported. If you choose a service configuration such as “HD Switched Video,” the cascade connection between CTMS and CUVC will fail to connect.

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•Enable SIP signaling on the CUVC. A SIP proxy is not required for interoperability.

–From the Protocols tab, clickSIP. Click theEnable SIP Protocol box as shown inFigure 8-3.

Figure 8-3SIP Configuration Screen

Note SIP must be enabled on the CUVC. CTMS must connect to CUVC using SIP. When CTMS dials the CUVC number, it sends a SIP INVITE to Unified CM for that number. Unified CM must be configured to route that number to CUVC using a SIP trunk. CUVC can connect to legacy video conferencing participants using either SIP or H.323.

•(Optional) Disable the SCCP protocol to save ports.

–From the Protocols tab, clickSCCP as shown in Fix XX. Click theDisable SCCP Protocol box.

•Enable H.323 signaling on the CUVC.

–From the Protocols tab, clickH.323 and the click theEnable H.323 Protocol box as shown inFigure 8-4.

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Figure 8-4H.323 Configuration Screen

–If you are using an H.323 Gatekeeper, define the Gatekeeper IP address and the Gatekeeper Port as 1719.

–If you are using an MCU as an H.323 trunk in Unified Communications, go to Advanced H.323 Settings on the CUVC Protocols configuration page and record the RAS port number and Signaling Port parameter value. Use the Signaling Port value for the Unified Communications H.323 Trunk Port definition.

•Configure CUVC meeting characteristics for Cisco TelePresence Interoperability. CUVC meeting characteristics are configured individually using the service prefix. Service prefixes define the CUVC meeting characteristics, and are defined on the CUVC Administration page under Services.

From the Automatic Service Definitions page underServices as shown inFigure 8-5,configure the following attributes:

–Max Call Rate: 768 Kbps

–Max layout: 1x1

–Supported image size up to: CIF

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Figure 8-5Automatic Service Definition Screen

Click the Advanced Management and Security button underAutomatic Services to open the Management and Security Screen. Click thePort Reservation and Limits tab. Configure the following attributes:

–Define the minimum number of guaranteed ports for interoperability conferences.

–Check the Allow conference to grow over guaranteed valuebox.

–Click OK.

From the Advanced Audio Settings page underAutomatic Services, configure the following attributes:

– Verify that G.711 is in the supported codecs list; selectG.711.

From the Advanced Video Settings page underAutomatic Services, configure the following attributes:

–Check Enable “No Self See”box.

–Verify that H.264 is in the supported codecs list; select H.264.

–Click Settings to enter welcome text as required.

Click Upload for these changes to take effect.

Note The route pattern created for CUVC in Unified CM should match the CUVC number and service prefix configured in CUVC.

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•Suppress reflected video for the initial caller. When a caller joins the CUVC as the first participant of a Cisco Telepresence conference, the default behavior is for that caller to see his or her own image. To have that initial caller see a black screen instead, you must suppress reflected video. To suppress the reflected video:

–From the MCU configuration page, select the Settings tab, then clickAdvanced. The page refreshes and displays aCommand button.

–Click Commands. The Advanced Commands window appears.

–In the Commands field, enter: mc:notselfseeforfirstpart

–In the Parameter field, enter the service prefix number followed by either 0 (to deactivate) or1 (activate) suppressed reflection.

–Click Send to issue request to the CUVC. If the command is successful, the response field indicates “OK.”

•Network Configuration: The CUVC MCU and EMP cards each have their own Ethernet cables and IP addresses. Make sure that the switch to where the two cables attach is defined to allow QoS to be passed through to the network as a trusted device. This requirement applies to all video devices including CTS and CTMS. Configuration example is as follows:

interface TenGigabitEthernet 4/2

description connection to telepresence gateway 2 ip address 10.xx.xx.xx 255.255.255.252

ip pim sparse-dense-modemls qos trust dscp end

For general information about the CUVC configuration tasks, refer to the Configuration Guide for the Cisco Unified Videoconferencing 3545 MCU Release 5.5.

Configuring CTMS for Cisco TelePresence Interoperability

The next step is to configure a static meeting in CTMS in “interop mode.” When the first CTS caller joins the teleconference, CTMS dials out to the CUVC using the Interoperability number configured in the CTMS meeting definition. CTMS dials out to the CUVC using the SIP trunk defined in Unified CM. CTMS cannot use H.323 signaling for this connection. When configuring the SIP trunk, specify a device pool with a region configured for a video bandwidth of 768 kpbs or higher.

Creating Static Meetings in CTMS for Interoperability

To create a static meeting:

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•To delete one of the defined static meetings, click the radio button to the left of the table entry, and then click Delete.

•To edit one of the defined static meetings, click the radio button to the left of the table entry, and then click Edit.

•To define a new static meeting, click New.

Step 3 When you clickEdit orNew, CTMS Administration software takes you to the Static Meeting Settings table. Enter settings as described inTable 8-5:

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